Website Terms of Service

Terms of Service for Silver Ticket Products

If you require any more information or have any questions about our Terms of Service, please feel free to contact us at support@silverticketproducts.com.

Introduction

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full and without reservation. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

You must be at least 18 [eighteen] years of age to use this website. By using this website and by agreeing to these terms and conditions, you warrant and represent that you are at least 18 years of age.

License to use website

Unless otherwise stated, www.silverticketproducts.com and silver-ticket-products.myshopify.com and/or its licensors own the intellectual property rights published on this website and materials used on www.silverticketproducts.com. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages, files or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

republish material from this website in neither print nor digital media or documents (including republication on another website);
sell, rent or sub-license material from the website;
show any material from the website in public;
reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
edit or otherwise modify any material on the website;
redistribute material from this website - except for content specifically and expressly made available for redistribution; or
republish or reproduce any part of this website through the use of iframes or screenscrapers.

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of www.silverticketproducts.com or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities on or in relation to this website without www.silverticketproducts.com's and silver-ticket-products.myshopify.com express written consent.

This includes:

scraping
data mining
data extraction
data harvesting
'framing' (iframes)
Article 'Spinning'

You must not use this website or any part of it to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without the express written consent of www.silverticketproducts.com and silver-ticket-products.myshopify.com.

Restricted access

Access to certain areas of this website is restricted. www.silverticketproducts.com and silver-ticket-products.myshopify.com reserves the right to restrict access to certain areas of this website, or at our discretion, this entire website. www.silverticketproducts.com may change or modify this policy without notice.

If www.silverticketproducts.com provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential. You alone are responsible for your password and user ID security..

www.silverticketproducts.com may disable your user ID and password at www.silverticketproducts.com's sole discretion without notice or explanation.

User content

In these terms and conditions, "your user content" means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to www.silverticketproducts.com a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to www.silverticketproducts.com the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or www.silverticketproducts.com or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

www.silverticketproducts.com reserves the right to edit or remove any material submitted to this website, or stored on the servers of www.silverticketproducts.com, or hosted or published upon this website.

www.silverticketproducts.com's rights under these terms and conditions in relation to user content, www.silverticketproducts.com does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No warranties

This website is provided "as is" without any representations or warranties, express or implied. www.silverticketproducts.com makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, www.silverticketproducts.com does not warrant that:

this website will be constantly available, or available at all; or
the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

Limitations of liability

www.silverticketproducts.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

to the extent that the website is provided free-of-charge, for any direct loss;
for any indirect, special or consequential loss; or
for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if www.silverticketproducts.com has been expressly advised of the potential loss.

Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit the liability of Silver Ticket Products in respect of any:

death or personal injury caused by the negligence of www.silverticketproducts.com or its agents, employees or shareholders/owners;
fraud or fraudulent misrepresentation on the part of www.silverticketproducts.com; or
matter which it would be illegal or unlawful for www.silverticketproducts.com to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, www.silverticketproducts.com has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against www.silverticketproducts.com's officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect www.silverticketproducts.com's officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as www.silverticketproducts.com.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Indemnity

You hereby indemnify www.silverticketproducts.com and undertake to keep www.silverticketproducts.com indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by www.silverticketproducts.com to a third party in settlement of a claim or dispute on the advice of www.silverticketproducts.com's legal advisers) incurred or suffered by www.silverticketproducts.com arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to www.silverticketproducts.com's other rights under these terms and conditions, if you breach these terms and conditions in any way, www.silverticketproducts.com may take such action as www.silverticketproducts.com deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation

www.silverticketproducts.com may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.

Assignment

www.silverticketproducts.com may transfer, sub-contract or otherwise deal with www.silverticketproducts.com's rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Product Exportation

Order placed and shipped outside the USA - Duties and taxes are required by most countries when importing product(s) from the USA. Silverticketproducts.com does not pay these duties and taxes. The importer will be responsible for the duties and taxes their country charges. Most of the products are manufactured for us in China and are not manufactured in the USA.

Sales Tax Exemption

All orders will be taxed for any USA state that silver ticket products has a sales tax Nexus. If providing a sales tax exemption or resale certificate please contact us and provide to the information the state requires for exemption or resale before placing an order. Sales tax will not be refunded separately. The sales tax exemption will be linked to the account after the proper information has been provided. Order placed after the information and account have been linked will not be charged sales tax. Any orders placed before will be charged sales tax, and the sales tax will not be refunded separately.

Communication

Communication for sales, support and all other reasons for contact will only be through email. Allow 24 or more for a reply.

Product Shipping

Standard package handling time is one business day or more. When ordering overnight shipping, the product may ship the next business day. Free shipping is equivalent to a home delivery or ground delivery service, but may not ship from the warehouse for many days. Free shipping may take up to 3 weeks for the order to be processed, and take longer during transit time. The customer is responsible for the return shipping if the product is rejected. The refund of the product will be the total amount minus the return shipping charges.

Freight shipments require a signature. When signing the paperwork, the customer is agreeing that product was received in perfect condition and anything after the point of delivery is at the fault of the customer. Any issues, scratches in the packaging, or damages to the packaging should cause the package and shipment to be rejected, or should be noted on the paperwork before signing to protect all parties. (Customer, Freight Service Provider & Silver Ticket Products). Signing and accepting the package shows the customer accepts the product as is. https://www.silverticketproducts.com/pages/freight-shipments

Freight shipments are very expensive, the customer should make sure the product is right for their application. The customer will be responsible for return freight if the product is returned because the customer no longer wants the product or the wrong product was ordered. The customers will be responsible for the return freight if the product is rejected when the product is in good quality and was not damaged by the freight company. https://www.silverticketproducts.com/pages/freight-shipments

Ground Shipping

Ground shipping is an estimated time. Ground shipping is not guaranteed. Late ground shipments do not qualify for refunds.

Express Shipping

Express shipping is recommended when you need the product quickly and on a specific date. Silver Ticket Products recommend choosing a method that will deliver one day before you need the product. Many times express shipments are not guaranteed depending on the size and weight of the package. Silver Ticket Products recommend checking the shipping service providers website about shipping guarantee's before spending the money on their services. If the service provider does not offer a guaranteed refund for a late shipment, then the paid shipping fees will not be refunded.

Freight Shipping

Some items are too large to ship by ground or express and require to ship by freight. Freight services may take longer to deliver the package. When receive freight shipments, make sure to write any damage seen on the freight paperwork before signing. Silver Ticket Products requires that the shipping paperwork has damage information recorded on it.

No Rush Free Shipping

No rush free shipping does not have a guaranteed delivery date. Items may take longer to deliver when No Rush shipping is selected. Sometimes shipping will be delayed many days, up to 3 weeks when No Rush shipping is selected. The shipment may show out for delivery for a few days before the product finally arrives.

Product Shipping

Standard package handling time is one business day or more. When ordering overnight shipping, the product may ship the next business day. Free shipping is equivalent to a home delivery or ground delivery service, but at times may be slower. The customer is responsible for the return shipping if the product is rejected. The refund of the product will be the total amount minus the return shipping charges.

Return Shipping

You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If the screen was refused upon delivery or returned without reason or prior approval, shipping charges incurred will be deducted from the refund. When returning the item we recommend insuring the product.

Lost Products During Shipping

Silver Ticket Products does not take responsibility for lost products & packages. If something is lost during shipping the following steps are taken. The shipping service provider will provide a trace number to refer to as the product is being searched for. Many times a trace can last up to 7 or more days after the trace number is given. If the shipping service provide cannot find and deliver the package then a claim will be filed. At that time a refund for the product ordered will be given and the order will be closed. A new order will need to be placed for new product to ship out. If the lost product or package is found then it will be delivered to the customer. This process may take 14 days after the trace confirmation is given.

Return During Shipping or Rejected Shipping

After a shipment leaves the warehouse it cannot be stopped or turned around by the shipping company. The product must either be rejected or returned. If the product is rejected the return fees will not be refunded from the order. If the product is returned then it is the responsibility of the customer to return the package. Silver Ticket Products does not pay for rejection or return fees.

Lost or Stolen Products after delivery is complete

Missing products after they are delivered are not the fault of the shipping company or Silver Ticket Products. If products are stolen or lost after the delivery is complete then please file a police report for stolen or lost products. Silver Ticket Products or the Shipping Company do not take responsibility for Lost or Stolen products after the delivery is complete. Complete deliveries are either after the customer received the package, the package has been delivered and confirmed delivered to the correct property by the customer or the shipping company, the shipping company has taken an image of the product on the property, a signature has been received or any other confirmation by the customer, Silver Ticket Products or the shipping company. Silver Ticket Products will request a signature at deliveries at its own discretion. Most all shipments by Silver Ticket Products will not require a signature, in most cases a picture will be taken by the shipping company to confirm delivery is complete.

Will call warehouse product pickup & product returns

This service is unavailable. Products may only ship from and ship to the warehouse. The warehouse is a shared warehouse and does not allow the public to visit the warehouse. All orders will only be shipped. Any returns must be returned with an approved email, and shipped by an authorized shipping company - FedEx, USPS, UPS, DHL and large freight providers.

Purchasing

Items purchases usually will ship the next business day after ordering. Sometimes items will be delayed. If an item is received with issues, the parts of the item with issues will be sent out for warranty. If the whole item is required by the customer to be warrantied. Then the whole item must be returned before a 2nd item is shipped. Or, the customer may purchase a second item to be shipped and the 1st item will be refunded when returned. Requiring two separate orders.

Silver Ticket Products does not warranty installation or pay for installation fees. Silver Ticket Products manufactures its products for the customer to assemble and install. If a replacement part(s) is needed then Silver Ticket Products will replace or warranty the part, but any labor, materials or costs associated with replacing the received part(s) from silver ticket products will not be reimbursed.

Payment methods cannot be changed after an order has shipped.

Product sizes

Our team does its best to make sure the products match the dimensions shown in the drawing. Drawings may vary up to 1/4". We suggest having more space than the drawing dimensions show to fit your screen.

Climate Control

You agree that all products purchased from Silver Ticket Products will be assembled and installed in a climate controlled room. Any issues caused by climate change or fluctuation is not covered by product warranty or return.

Sales & Discount Codes

Items not purchased during a sale or discount will not qualify for the sale or discount. Sales or discounts cannot be applied later or before any sales or discounts are active.

Entire agreement

These terms and conditions, together with www.silverticketproducts.com's Privacy Policy constitute the entire agreement between you and www.silverticketproducts.com in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with the laws of PINAL COUNTY ARIZONA, USA, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of PINAL COUNTY ARIZONA, USA. Any disputes relating to the products or conduct of Silver Ticket Products will be subject to the exclusive jurisdiction of the courts of PINAL COUNTY ARIZONA, USA. As the customer you agree that all issues dealing with Silver Ticket Products will only be subject to the exclusive jurisdiction of the courts of PINAL COUNTY ARIZONA, USA. No other courts will be included.

www.silverticketproducts.com's & silver-ticket-products.myshopify.com details

The full name of www.silverticketproducts.com, silver-ticket-products.myshopify.com is Silver Ticket Products.

You can contact www.silverticketproducts.com by email at our email address link at the top of this Terms of Service document.