Return Policy

Thanks for shopping at Silver Ticket Products. If you are not entirely satisfied with your purchase, we're here to help.

Returns

Return Window

You have 30 calendar days to return an item from the date you received it.

Product Condition

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.  Items without the original packaging cannot be returned.  Please make sure to save your original packaging.

Exceptions

Your item needs to have the receipt or proof of purchase. The seller has a right to refuse a return from a damaged or defective item when the item can be fixed by sending parts as a warranty. If the seller approves a return of an item that could have been fixed by the sending of a warranty part, the customer will be responsible to pay for return shipping and forfeit any shipping fees already paid by the customer.  

Sale & Clearance Items

Sale items cannot be refunded. Only regular price items can be refunded.  Please see special notes on LIKE NEW & USED ACCEPTABLE Clearance Screens.  Make sure the product you need is correct as all sales are final with Clearance screens.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. All open-box items are subject to a 15% restocking fee that will be deducted from your refund amount. Upon receiving the item, we will notify you on the status of your refund after inspecting the item. Since shipping costs are non-refundable, you must pay the cost of return shipping.  Any parts missing or damaged will be deducted from the refund.  Take your time to package the product as you receive it.

If your return is approved, we will initiate a refund to the original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If the screen was refused upon delivery or returned without reason or prior approval, shipping charges incurred will be deducted from the refund.  When returning the item we recommend insuring the product.  

How to Return Your Item

To return an item purchased through an authorized retailer, please follow their respective return procedure.

To return an item that was purchased through our online web store, please visit our Support Page and follow the instructions. You can also contact us directly at support@silverticketproducts.com if you have any questions.

Exchanges

We cannot facilitate a direct product exchange. If you ordered the wrong product, you must return the one you have (subject to the return policy above) and then submit another order from the online store for the new product.